PART A — GENERAL WEBSITE TERMS & CONDITIONS
Effective Date: July 10, 2026
These General Website Terms & Conditions (“General Terms”) govern access to and use of the website castellobrancaccio.it and its related webpages, forms and digital content (“Website”).
The Website is owned and operated by Ashford Group Italy S.r.l., operating and providing services under the brand name Castello Brancaccio (“Castello Brancaccio,” “we,” “our,” or “us”).
These General Terms apply together with our Privacy Policy, Cookie Policy, the SMS & WhatsApp Messaging Terms & Conditions contained in Part B of this page, and any separate proposal, booking confirmation, agreement or contract governing a wedding, event, accommodation reservation or other service.
1. Business Information
Ashford Group Italy S.r.l.
Operating under the brand name Castello Brancaccio
Registered office:
Via Degli Scipioni 157
00192 Roma, Italy
Tax code: 15074861004
Venue address:
Piazza Castello Brancaccio 1
00010 San Gregorio da Sassola, Roma, Italy
Email: info@castellobrancaccio.it
Telephone: +39 328 313 0250
Website: castellobrancaccio.it
2. Application of These General Terms
By accessing or using the Website, you acknowledge that your use is governed by these General Terms.
If you do not agree with these General Terms, you should discontinue use of the Website.
Nothing in these General Terms limits or excludes any mandatory rights or protections granted to consumers under applicable law.
3. Purpose of the Website
The Website provides general information about Castello Brancaccio, its venue, accommodation, weddings, private and corporate events, productions, services and related experiences.
Unless expressly stated otherwise, Website content is provided for general informational and promotional purposes only.
Information displayed on the Website does not, by itself, constitute:
A binding offer;
A confirmed reservation;
A contractual commitment;
A guarantee of availability;
A final quotation; or
Professional, legal, financial or other specialist advice.
4. Enquiries, Availability and Price Information
Submitting an enquiry, contact form, appointment request, availability request, brochure request or other request through the Website does not create a binding reservation or contract.
Any availability shown on the Website or provided during preliminary correspondence is indicative and may change until a booking has been formally confirmed.
Prices, estimates, packages, descriptions, inclusions and availability information may be subject to change.
Unless expressly identified as a binding offer, a price indication or preliminary quotation may be adjusted according to factors including:
The requested date;
The number of guests;
The selected spaces and services;
Accommodation requirements;
Event duration and programme;
Third-party supplier costs;
Taxes and statutory charges; and
The client’s individual requirements.
A booking becomes binding only when:
The applicable written agreement, proposal or booking confirmation has been accepted;
Any required deposit or payment has been received; and
Any additional confirmation requirements stated in the relevant agreement have been satisfied.
5. Separate Booking and Service Agreements
Weddings, events, accommodation and other services may be governed by separate proposals, confirmations, booking conditions, house rules, cancellation policies or contracts.
Those separate documents may contain specific provisions concerning matters such as:
Prices and payment schedules;
Deposits;
Cancellations and postponements;
Guest numbers;
Accommodation;
Event timings;
Catering and beverages;
External suppliers;
Damage and security deposits;
Venue access and use;
Force majeure; and
Other service-specific arrangements.
If there is a conflict between these General Terms and a separately signed or accepted agreement concerning a specific service, the separate agreement will take precedence in relation to that service.
6. Accuracy and Availability of Website Content
We take reasonable care to keep the Website accurate and current. However, Website content may occasionally be incomplete, outdated, unavailable or contain errors.
Photographs, plans, dimensions, descriptions, capacities, maps, travel information, prices and availability indications may be illustrative or approximate and may be changed without prior notice.
We do not guarantee that every item of Website content will always be accurate, complete, current or free from errors.
We may modify, update, suspend, withdraw or restrict any part of the Website where reasonably necessary.
Users should request written confirmation of any feature, service, inclusion, capacity, price or arrangement that is important to their decision before entering into a binding agreement.
7. Photographs, Videos and Visual Representations
Photographs, videos, virtual tours, illustrations, renderings, plans and other visual materials are provided to give a general impression of the venue, accommodation, services and experiences.
Colours, furnishings, layouts, landscaping, seasonal conditions, decorations and other details may differ from those shown.
Event styling, furniture, flowers, table settings, lighting, entertainment, vehicles, equipment and other elements visible in photographs or videos may have been supplied or arranged specifically for a particular wedding, event, production or photoshoot and may not be included as standard.
Photographs, videos and other visual materials displayed on the Website may be owned by Ashford Group Italy S.r.l. or by third-party photographers, videographers, clients, couples, planners, suppliers, production companies, publishers or other creators and rights holders.
Third-party visual materials may be displayed with consent, under licence, pursuant to an agreement or under another lawful authorisation.
Their appearance on the Website does not mean that Ashford Group Italy S.r.l. owns the underlying copyright, nor does it transfer any ownership or reuse rights to Website users.
8. Intellectual Property and Third-Party Content
The Website contains text, photographs, videos, blog articles, editorial content, graphics, logos, designs, layouts, illustrations, downloads, trademarks, trade names, embedded media and other materials collectively referred to as “Website Content.”
Website Content may:
Be owned by Ashford Group Italy S.r.l.;
Be licensed to Ashford Group Italy S.r.l. or Castello Brancaccio;
Be used with the consent, permission or authorisation of the relevant creator, client, photographer, videographer, supplier, agency, publisher or other rights holder;
Be displayed in accordance with applicable platform or embedding terms; or
Be used under another lawful basis or right of use.
Ashford Group Italy S.r.l. does not claim ownership of every photograph, video, article, written contribution or other item displayed on the Website.
Where Website Content is owned by a third party, ownership and all applicable copyright, moral rights, trademark rights and other intellectual-property rights remain with the relevant rights holder unless expressly agreed otherwise.
Copyright and credits may not always be displayed
Copyright, attribution, ownership, licensing or creator information may not be displayed directly beside every item of Website Content.
In particular, copyright or credit information may not be visible on:
Homepage or landing-page header images;
Background images;
Form backgrounds;
Full-screen images;
Galleries and slideshows;
Blog header images;
Thumbnails;
Embedded videos or social-media content;
Decorative Website elements;
Mobile versions of pages; or
Images incorporated into the overall Website design.
Credits may instead appear in a caption, article, gallery description, metadata, dedicated credits section or another appropriate location. In some cases, the applicable permission or licence may not require a public credit.
The absence of a visible copyright notice, watermark, creator name, attribution or ownership statement does not mean that:
Ashford Group Italy S.r.l. owns the content;
The content is not protected;
The content is in the public domain;
The relevant creator has waived their rights;
The content is available for unrestricted use; or
Website users may copy, download, reproduce, edit, publish or commercially exploit it.
No onward licence to Website users
Permission, consent or a licence granted to Ashford Group Italy S.r.l. or Castello Brancaccio does not automatically grant Website users permission to reuse the relevant content.
Users wishing to reproduce, publish, adapt, distribute or otherwise use Website Content must obtain permission from Ashford Group Italy S.r.l. and, where applicable, the relevant third-party rights holder.
Subject to third-party rights and these General Terms, users may view the Website and make reasonable personal and non-commercial use of its content.
Unless expressly permitted in writing or permitted by mandatory applicable law, users may not:
Copy, reproduce, republish, distribute, display, sell, license or commercially exploit Website Content;
Download or extract Website Content for publication, distribution or commercial use;
Modify, edit, manipulate, crop or create derivative works from Website Content;
Remove or alter watermarks, metadata, credits, copyright notices, trademark notices or other proprietary information;
Use photographs, videos, articles, logos, designs or other content for advertising, marketing, commercial, promotional or editorial purposes;
Use Website Content for artificial-intelligence training, machine-learning datasets, facial-recognition datasets, automated content generation or similar purposes;
Scrape, crawl, systematically extract, archive, compile or redistribute Website Content;
Present Website Content in a misleading context;
Falsely claim ownership or authorship of Website Content; or
Imply an unauthorised relationship with Ashford Group Italy S.r.l., Castello Brancaccio or the relevant creator or rights holder.
Nothing on the Website transfers or grants any intellectual-property right, ownership interest, licence or right of reuse except where expressly stated in writing.
Rights-holder enquiries
If you are a photographer, videographer, author, publisher or other rights holder and believe that content displayed on the Website has been incorrectly attributed, used outside an agreed permission or displayed without appropriate authorisation, please contact us at info@castellobrancaccio.it.
Please include sufficient information to identify the content, the relevant webpage and the rights concerned. We will review the matter in good faith.
Submitting such a notice does not automatically establish that an infringement has occurred or require immediate removal where a valid licence, permission, agreement, exception or other lawful basis applies.
9. Trademarks and Brand Identity
The Castello Brancaccio name, logo, visual identity, trade dress and associated brand materials are owned by or lawfully used by Ashford Group Italy S.r.l.
Other trademarks, brand names, logos and trade names displayed on the Website may belong to their respective owners.
No trademark or brand material may be copied, used or reproduced without the prior permission of the applicable rights holder.
Nothing on the Website grants a licence to use any trademark, logo, brand name or trade identity.
10. Acceptable Use
You must not use the Website:
For any unlawful, fraudulent, abusive or misleading purpose;
To interfere with the Website’s operation, availability or security;
To introduce malware, harmful code, automated attacks or disruptive material;
To attempt unauthorised access to accounts, systems, servers or data;
To impersonate another person or organisation;
To submit deliberately false or misleading information;
To collect personal information about other people without an appropriate legal basis;
To infringe intellectual-property, privacy or other legal rights; or
In any way that may harm Castello Brancaccio, Website users or third parties.
We may restrict or block access where we reasonably believe the Website is being misused.
11. Information and Materials Submitted by Users
You are responsible for ensuring that information submitted through the Website is accurate, lawful and not misleading.
You must not submit confidential information, personal data or materials belonging to another person without appropriate authorisation.
You must not submit content that infringes another person’s copyright, privacy, image rights, trademarks or other legal rights.
Where you submit photographs, videos, testimonials, reviews, articles or other materials for potential publication or promotional use, any use by Castello Brancaccio will be subject to the applicable permission, agreement, release, licence or consent obtained in connection with that material.
Submission of content through a general enquiry form does not, by itself, transfer ownership of that content to Ashford Group Italy S.r.l.
Personal information submitted through the Website is processed in accordance with our Privacy Policy.
12. External Links, Embedded Content and Third-Party Services
The Website may contain links to or embedded content from third-party websites, booking systems, maps, social networks, video platforms, publications, payment providers, travel services, suppliers and other external services.
These third parties operate independently and may apply their own terms, privacy policies, cookie practices, fees, cancellation conditions and service rules.
A link, mention or embed does not necessarily constitute an endorsement, partnership or guarantee.
We are not responsible for the availability, accuracy, content, security or practices of third-party websites or services that we do not control, except where responsibility cannot legally be excluded.
Users should review the applicable third-party terms and policies before using an external service or completing a transaction.
13. Client Communications
Direct communication is an integral and, in some circumstances, necessary part of:
Responding to enquiries;
Providing requested information or documents;
Scheduling consultations or appointments;
Confirming availability;
Preparing proposals and quotations;
Administering reservations and bookings;
Coordinating wedding and event planning;
Providing customer service; and
Delivering requested services.
When you provide contact details, we may communicate with you through an appropriate channel, including telephone, email, WhatsApp, SMS or another messaging service, in accordance with applicable law, your request, the contact information supplied and your communication choices.
Consent to receive recurring SMS messages remains optional and is governed by the separate SMS & WhatsApp Messaging Terms & Conditions contained in Part B of this page.
Where separate consent is required for promotional or marketing communications, those communications will only be sent in accordance with the applicable consent requirements.
14. Privacy and Cookies
Our collection and processing of personal information is governed by our Privacy Policy.
Our use of cookies and similar technologies is governed by our Cookie Policy.
Users should review those policies before submitting personal information or selecting their privacy and cookie preferences.
15. Website Security
We use reasonable organisational and technical measures intended to protect the Website and the information processed through it.
However, no internet transmission, network or electronic system can be guaranteed to be entirely secure, uninterrupted or error-free.
Users are responsible for taking reasonable security precautions when accessing the Website, including maintaining secure devices, browsers, passwords and internet connections.
16. Liability
We exercise reasonable care in operating the Website and presenting information about our venue and services.
To the maximum extent permitted by applicable law, we are not responsible for losses arising solely from:
Temporary Website unavailability;
Technical failures outside our reasonable control;
Incorrect information supplied by a user or third party;
Unauthorised or unlawful use of the Website;
Reliance on clearly preliminary, illustrative or indicative information without obtaining written confirmation; or
Third-party websites, platforms, providers or services that we do not control.
Nothing in these General Terms excludes or limits liability where such an exclusion or limitation is prohibited by law.
This includes liability that cannot legally be excluded for fraud, wilful misconduct, gross negligence or any other non-excludable liability.
Nothing in these General Terms affects mandatory consumer rights available under applicable law.
17. Circumstances Outside Our Control
We are not responsible for Website delays, interruptions or failures resulting from circumstances outside our reasonable control, including:
Internet or telecommunications failures;
Power outages;
Cyber incidents;
Failures of third-party infrastructure;
Natural events;
Government measures;
Strikes;
Public-health emergencies; or
Other events that could not reasonably have been prevented.
Force-majeure provisions concerning a wedding, event, accommodation reservation or other booked service will be governed by the applicable separate agreement.
18. Governing Law and Jurisdiction
These General Terms are governed by Italian law.
Disputes relating to these General Terms or use of the Website will be subject to the jurisdiction of the competent Italian courts, except where applicable consumer law grants a consumer the right to bring proceedings before another competent court or provides another mandatory protection.
Nothing in this section deprives consumers of mandatory protections available under the law applicable to them.
19. Changes to These General Terms
We may update these General Terms to reflect changes to the Website, our services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised effective date.
Changes apply from the stated effective date and will not retrospectively alter an existing signed agreement unless permitted by that agreement and applicable law.
20. Severability
If any provision of these General Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
Where legally possible, the affected provision will be interpreted or replaced in a manner that most closely reflects its original lawful purpose.
21. Contact
Questions concerning these General Terms may be directed to:
Ashford Group Italy S.r.l.
Operating under the brand name Castello Brancaccio
Registered office:
Via Degli Scipioni 157
00192 Roma, Italy
Venue address:
Piazza Castello Brancaccio 1
00010 San Gregorio da Sassola, Roma, Italy
Email: info@castellobrancaccio.it
Telephone: +39 328 313 0250
Website: castellobrancaccio.it
PART B - SMS & WhatsApp Messaging Terms & Conditions
Effective Date: July 10, 2026
These SMS & WhatsApp Messaging Terms & Conditions (“Messaging Terms”) govern SMS, WhatsApp, telephone, and other messaging communications provided by Ashford Group Italy S.r.l., operating and providing services under the brand name Castello Brancaccio (“Castello Brancaccio,” “we,” “our,” or “us”). Ashford Group Italy S.r.l. is the legal business entity responsible for communications sent under the Castello Brancaccio brand. These Messaging Terms apply in addition to our Privacy Policy and any other terms applicable to your use of our website or services.
1. Essential Client Communications
Direct communication is an integral and, in some circumstances, necessary part of responding to enquiries and administering appointments, reservations, bookings, requested documents, customer service, wedding planning, and related services. When you provide your contact details, Castello Brancaccio may use an appropriate channel, including telephone, email, WhatsApp, or another messaging service, to respond to your request and administer the information or services you have requested, where permitted by applicable law. Consent to receive recurring SMS messages is collected separately and remains optional.
2. SMS Consent Applicable to All Users
By providing your mobile phone number through the Castello Brancaccio website and selecting the SMS consent checkbox, you expressly consent to receive recurring SMS messages from Castello Brancaccio. The SMS consent checkbox is optional and is not selected by default. You may submit an enquiry or purchase services without agreeing to receive recurring SMS messages.
SMS messages may concern:
Enquiries and enquiry responses
Appointment scheduling and reminders
Reservations and booking confirmations
Requested information or document notifications
Customer service communications and updates
Wedding planning and booking-related updates
Events and event-related information
Venue news and updates
Special offers and promotions
Other communications relating to Castello Brancaccio, its services, events, and offers
Message frequency varies. Message and data rates may apply depending on your mobile carrier and service plan.
Mobile phone numbers and SMS opt-in consent data will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
3. United States SMS Program
This section applies when Castello Brancaccio sends SMS messages to a United States mobile number through its United States SMS program.
SMS Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message. After opting out, you will no longer receive SMS messages through the applicable SMS program unless you subsequently opt in again. Opting out of SMS does not prevent Castello Brancaccio from communicating with you through another appropriate channel where permitted by applicable law and necessary to respond to an active enquiry, administer an appointment, fulfil a reservation or booking, provide requested customer service, or comply with a legal obligation.
SMS Assistance
For assistance with the United States SMS program, reply HELP to any SMS message. You may also contact Castello Brancaccio using the contact information provided below.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by the relevant mobile carrier and network provider and may be affected by circumstances outside the control of Castello Brancaccio.
4. SMS Communications Outside the United States
SMS messages sent to mobile numbers outside the United States are subject to the laws applicable to the recipient, the consent provided by the user, and the purpose for which the mobile number was supplied. Users outside the United States may withdraw their consent or ask us to stop sending SMS messages by replying to the relevant message, using an available opt-out method, or contacting us directly. Message frequency varies, and charges imposed by the recipient’s carrier or service provider may apply.
5. WhatsApp Communications
Castello Brancaccio may communicate with you through WhatsApp when: You initiate contact through WhatsApp; You ask us to contact you through WhatsApp; You select WhatsApp as a preferred communication channel; You submit an enquiry or request information and WhatsApp is an appropriate channel for responding; or You otherwise provide the consent or lawful basis required under applicable law. WhatsApp communications may concern enquiries, appointments, requested information or documents, reservations, bookings, customer service, wedding planning, event-related matters, and other services requested by you. Where required by applicable law or platform rules, WhatsApp messages concerning news, events, offers, promotions, or other marketing information will only be sent where you have provided the appropriate consent. We do not engage in unsolicited or cold WhatsApp messaging.
WhatsApp Opt-Out
You may ask us to stop sending WhatsApp communications at any time by: Replying to the conversation and asking us to stop; Using an opt-out method provided in the communication; or Contacting us directly. Opting out of WhatsApp does not automatically opt you out of communications through other channels.
6. Telephone, Email and Other Communications
Castello Brancaccio may communicate with you by telephone, email, or another appropriate channel to respond to your enquiry, schedule or manage an appointment, provide requested information or documents, administer a reservation or booking, provide customer support, or fulfil another service you have requested. Where separate consent is required for marketing or promotional communications, those communications will only be sent after the appropriate consent has been obtained. Opting out of marketing communications will not prevent us from sending communications necessary to respond to an active enquiry, administer an appointment, fulfil a reservation or booking, provide requested support, or comply with legal obligations, where permitted by applicable law.
7. Privacy and Service Providers
We use trusted third-party communications, messaging, and customer relationship management providers, including Twilio, HelloSend, Zoho, the WhatsApp Business Platform, and other contracted service providers. These providers process personal data solely on our behalf and only to the extent necessary to deliver messages, manage communications, administer reservations and bookings, provide customer support, and maintain the relevant communications systems. No mobile information, SMS opt-in data, or messaging consent will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Please review our Privacy Policy for further information about how we collect, use, store, and protect personal information.
8. Eligibility and Responsibility
By providing a mobile telephone number and opting in where consent is required, you confirm that you are authorised to use the number provided and receive communications at that number. If your mobile number changes or is reassigned, you should notify us or opt out before discontinuing use of the number.
9. Changes to These Messaging Terms
We may update these Messaging Terms from time to time to reflect changes to our services, legal requirements, communications providers, or messaging practices.
Any updated version will be published on this page with a revised effective date.
10. Contact and Business Information
Ashford Group Italy S.r.l.
Operating and providing services under the brand name Castello Brancaccio
Venue Address:
Piazza Castello Brancaccio 1
00010 San Gregorio da Sassola, Roma, Italy
Registered Office:
Via Degli Scipioni 157
00192 Roma, Italy
Email: info@castellobrancaccio.it
Telephone: +39 328 313 0250
Website: castellobrancaccio.it